Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Shipping/Returns 

Shipping costs are actual posted UPS "daily pickup" rates. Shipping cost varies according to the weight of items ordered. UPS ground is used unless otherwise indicated or pre-arranged. Orders are normally shipped within one business day of the order. Please allow 5-7 business days for delivery.

All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item's page. To request your Return Authorization Number, please call 888.300.5139 9-4 Eastern M-F. Once the Return Authorization Number is acquired, you have 30 days to return the item(s). All returned items must be in new, resalable condition including all hardware and instructional components and in original packaging (if applicable). Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customers expense. Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund.

Items are also subject to a 10% restocking fee, with exceptions listed in the Restocking Fee Breakdown list. 20% Restocking Fee: Pet Beds, Dog Houses, Pet Ramps, Booster Bath, Booster Bath Ramps, Pet Gates, Doggie Dooley, Crates, Cages, Pens and Kennels,Exercise Pens, Pet Barriers, Pet Strollers. All products not listed are subject to a 10% restocking fee.